About – Sandesh Global

Digital Indonesia

Empowering Indonesia’s Communication through Omnichannel Messaging WhatsApp Business API Secure A2P SMS Voice & Email APIs CPaaS Innovation

Powering businesses with fast, secure, and scalable customer communication — across every digital channel.

Built for Modern Communication

Sandesh is a leading CPaaS provider in Indonesia, trusted by enterprises to simplify and scale customer engagement. Our omnichannel platform enables seamless messaging via WhatsApp, SMS, Voice, Email, and RCS — all through powerful APIs, intelligent automation, and a user-friendly dashboard.

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Best Services

Our Services

WhatsApp Business API

Connect, Engage & Convert with Verified WhatsApp Business Messaging

Rich Business Messaging

Deliver Rich, Interactive Customer Experiences with RBM

CPaaS

Build Your Customer Communication Stack with One Powerful CPaaS Platform

Email Messaging

Deliver, Engage & Convert with High-Volume Email Messaging

A2P SMS

Instant, Trusted, and High-Throughput A2P SMS Messaging

Location Based Delivery

Leverage geo-targeting to send personalized messages based on your customer’s real-time location

Let’s Build Smarter Communication Together

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What Makes Us
Different

Seamless, secure, and scalable — Sandesh delivers enterprise-grade communication with local expertise. From direct BSP routes to unified APIs and real-time analytics, we help you connect faster, smarter, and with full compliance.

Frequently Asked Questions

Everything You Need to Know About Our Omnichannel Messaging Platform and Services

What is Sandesh and how can it help my business?

Sandesh is Indonesia’s leading CPaaS platform offering A2P SMS, WhatsApp Business API, Voice, Email, and Rich Business Messaging (RBM). It helps businesses automate, personalize, and scale customer communication across channels using powerful APIs and dashboards.

How is Sandesh different from other messaging platforms?

Sandesh offers direct BSP and MNO connectivity, unified CPaaS APIs, and full regulatory compliance with expert onboarding. Our platform includes enterprise-grade dashboards, real-time analytics, automation tools, and localized features like geo-targeting and language personalization.

Can I use WhatsApp Business API through Sandesh?

Yes. Sandesh offers official WhatsApp Business API setup, green tick verification, session/template messaging, chatbot support, and a multi-agent inbox. We ensure regulatory compliance and seamless onboarding.

What types of messages can I send via A2P SMS?

Send OTPs, 2FA messages, transactional alerts, promotional campaigns, and appointment or delivery notifications — all with high deliverability and smart routing across both domestic and international routes.

How does Location-Based Delivery work?

Sandesh enables geo-targeted message delivery based on country, state, city, telecom circle (e.g., Telkomsel West Java), time zone, and local language—ensuring higher engagement, personalization, and regulatory compliance.

Is RCS/RBM supported and what are its benefits?

Sandesh enables Rich Business Messaging (RBM) via RCS with verified branding, interactive carousels, media-rich content (images, buttons, videos), and native Android compatibility — perfect for promotions, confirmations, and engaging customer journeys.

How do I manage my campaigns and messages?

You’ll get a powerful Self-Service Portal for campaign scheduling, CSV/API uploads, template management, billing, credit balance, user roles, and multi-language support — plus an Enterprise Portal for omnichannel orchestration, API testing, fallback routing, and compliance controls.

Does Sandesh provide real-time reporting?

Absolutely. Sandesh provides powerful analytics including live delivery reports (DLRs), geo-based heatmaps, click/open/conversion tracking, latency and TAT analysis, along with detailed engagement metrics and bounce or failure logs — all in real time.

Can I integrate Sandesh with my existing CRM or tech stack?

Yes, we offer RESTful APIs, developer SDKs, webhook support, and CPaaS integration with CRMs and custom workflows — all built for scale, automation, and seamless third-party connectivity.

What kind of support does Sandesh provide?

We offer 24/7 onboarding and technical support, assistance with regulatory template approvals, SLA-backed delivery infrastructure, and white-labeling with custom deployments tailored for enterprise clients.

Digital Indonesia

Empowering Indonesia’s Communication through Omnichannel Messaging WhatsApp Business API Secure A2P SMS Voice & Email APIs CPaaS Innovation